Account been cancel 2 month ago

[Agaete]

I got a bill for this month for a phone who is been cancel 2 month ago , the phone number is 07922597260.... Can you please clarify the mistake from you and email me with the answer....mail Angelica.gaetes**Personal info**

[Cleoriff]

Hi @Agaete 

This is a community forum and we have no access to your account.

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call