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50GB Data Bolt-on cant access

SSaxton
Level 1: Joiner
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On My O2 it states I have 50GB of data remaining of my 55GB allowance. This is because I have a free 50GB bolt on because I work for the NHS. However for some reason I cant seem to access anymore data unless I am connected to WIFI. I need this sorting soon because I am going away next week and I need to be able to access mobile data

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MI5
Level 94: Supreme
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@SSaxton 

You'll need to call customer service.

Numbers here 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120559 Posts
  • 605 Topics
  • 18064 Solutions
Registered:

@SSaxton 

You'll need to call customer service.

Numbers here 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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