20paid%20the%20monthly%20payments%20not%20happy

[Dionne1]

I sent phone to get fixed it’s been nearly a month and not heard anything I’ve paid the monthly payments aswell not happy

[Cleoriff]

@Dionne1 

You'll need to call O2, borrow a phone, use a landline or Skype

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[MI5]

@Dionne1 

You already have a thread going here https://community.o2.co.uk/t5/Pay-Monthly/About-my-payment-to-o2/m-p/1414809#M218623