About my payment to o2

[Dionne1]

I’ve paid £25 to my bill and it hasn’t came off my bill x I pay this bill for my daughter as I got the phone for her birthday x my no is [personal details removed] that I use my daughter has [personal details removed] this is her 02 no x

[Cleoriff · Accepted solution]

Hi @Dionne1 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

Could you also go back and remove your phone numbers. This is an open forum

[Marjo]

Hi there @Dionne1 hope you're well. It's been a few days now since you asked about your payment and received some advice above on how to contact customer service. Hopefully everything turned out ok, don't hesitate to let us know if you have any further questions the community could help with anytime.

[Dionne1]

O2 have my phone to get fixed it’s been nearly month and havnt heard anything not happy