18+ verification sends confirmation code to a different number

[Nuclearsnake]

Today I tried to verify my age because for some reason that's something I hadn't done yet. When I did I got to a prompt that says: "We'll send the texts to [number]..." and that I should then enter the code I get.

Only that's not my own number. I'm confused by this. Why is O2 sending a text to a completely different number to mine?

[madasaf1sh · Accepted solution]

@Nuclearsnake 

This is normally the master account on an account with multiple numbers. If this isnt the case then you need to call Customer Services on 202

[Nuclearsnake]

That is most unsual. I only have one number on my account. I'll have to contact them then.