We get many queries about adding O2 Extras on the Community
Here is a step-by-step guide on adding and removing Extras
Adding an Extra
When you upgrade or take out a new contract on O2 there is usually a choice of an Extra included with the new contract. Once you have completed the upgrade or application, you get to choose an Extra.
You will normally receive an email about your extra within 24 hours, an example here:
Extras - screenshot of the Disney+ email from O2
Follow the link arrowed in the email and you will be taken to My O2
Click on each section to see the choice of available Extras
In this example I will show you the most common Extra chosen which is Disney+
Click on Disney+ and you will be taken to the next step
Confirm your choice
Follow the link in the email and you can then redeem your Extra
You will be then directed to the Disney+ screen
In the example the code has been redeemed
Once redeemed you will need to activate Disney+
This can take anything from a few minutes up to 24 hours
You have 28 days to activate giving you an extra month if you already have a current subscription
If your current subscription has longer to run, you cannot piggy-back to extend it
You would need to use a different email address to register a new subscription
Once activated your Extra will be ready to use and you can register
Click on the Start Streaming button to sign up
Now you are all set to use Disney+
Once you are logged in you can check you have the O2 offer and your account will show as an O2 Subscription
That's it, all done and you can enjoy what Disney+ has to offer.
What happens when the O2 Subscription ends?
If you want to carry on yourself you will be charged the discounted price shown in My O2
Removing an Extra
If you want to cancel after or before the end date of the offer
Go to My O2
Scroll down to Extras
Click on the large + sign beneath the Extra
Then click on Manage Extra
Tick on the Do Not Auto Renew box and save
More information is available on the O2 website along with Q&A's.
Enjoy with O2
Thanks a lot @jonsie for taking the time to put this together! Much appreciated! It will surely be of help to many people!
Good job @jonsie
Superb guide @jonsie. Long overdue. It covers applying and removal which is just what we need.
It needs to be given it's own # so we can access it easily. Also added to the Community guides.
@Martin-O2@Marjo could you give this a # please? 'Extra' would be good, (even though we already have one but the drop down menu would allow us to choose the correct one).
Great job again @jonsie
Very good guide @jonsie Well done.
Brilliant guide @jonsie! Really useful.
@Cleoriff I'll get the # mention sorted by the end of the day.
The guide mention for this has now been setup! # extra will bring up the link.
Guide: Adding and removing O2 Extras
Thanks for checking it guys!
Guide: Adding and removing O2 Extras yes working fine @Martin-O2
Could you also add it to the Index of Guides here please?
Will do @Cleoriff!
It's a known issue @szmidtka
O2 are aware.
Nice guide @jonsie . Will be trying this soon...
Quick question for those that have had Disney+ as an extra before - if you previously had Disney as an extra and you want to take it again (say a couple of months later after the old extra expired), can you use the same email address as before or do you need to use a different one?
Yes exactly the same details.
I've done it three times now
Pleased to hear it. Linked to the answer given here by @pgn
Galad the guide helped @Juliehornet600
You need to contact O2.All numbers are in this guide Guide: Coronavirus Community Help and Support When you call, you will be asked for the reason you are calling.Stay silent for 15 seconds and you will be taken to the keypad options.Press 2 for Everything ElsePress 5 for More OptionsPress 7 for Anything Else which will put you though to someone.You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.8.00am is the best time to call if you can.
I bought a new phoneo and got the Disney+ as an extra. I logged into it on the phone when I was learning how to use it but never used the channel as I have no children at home.
Now I've received a bill for 2 months Disney Plus.
I received the bill on 12 July. There is a charge for Disney Plus from 11 June to 12 July and the charge for the second month Disney plus is from 11 July to 11 August. The fact that I didn;'t receive the bill until 12 July means that I was unable to avoid the second month charge as it was the first I knew of it since buying the phone more than 7 months ago.
Can you look at this please and review. I consider this unfair practice and will log a complaint if this charge is enforced.
Thank you for your attention
It's your responsibility to manage the extra as per the guide you have posted on.
You would have been emailed a reminder before the free period ended too, so you must have ignored that?
Cancel it now and you won't be charged any further.
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