Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

How-to Guides

Guide: Adding and removing O2 Extras

by on ‎11-11-2020 14:10 - last edited on ‎18-11-2020 10:31 by (9,225 Views)

We get many queries about adding O2 Extras on the Community

Here is a step-by-step guide on adding and removing Extras


Adding an Extra


When you upgrade or take out a new contract on O2 there is usually a choice of an Extra included with the new contract. Once you have completed the upgrade or application, you get to choose an Extra.


You will normally receive an email about your extra within 24 hours, an example here:


Extras - screenshot of the Disney+ email from O2


Follow the link arrowed in the email and you will be taken to My O2


choose extra.PNG


Click on each section to see the choice of available Extras

In this example I will show you the most common Extra chosen which is Disney+

Click on Disney+ and you will be taken to the next step


confirm extra.PNG


Confirm your choice


Extras - screenshot of the Disney+ email from O2


Follow the link in the email and you can then redeem your Extra

You will be then directed to the Disney+ screen

In the example the code has been redeemed


activate and redeem disney.PNG


Once redeemed you will need to activate Disney+

This can take anything from a few minutes up to 24 hours

You have 28 days to activate giving you an extra month if you already have a current subscription

If your current subscription has longer to run, you cannot piggy-back to extend it

You would need to use a different email address to register a new subscription


activate extra.PNG


Once activated your Extra will be ready to use and you can register


disney account ready.PNG


Click on the Start Streaming button to sign up


sign up disney.PNG


log in disney.PNG


Now you are all set to use Disney+ smiling


Once you are logged in you can check you have the O2 offer and your account will show as an O2 Subscription


check subscription.PNG


check disney account.jpg


O2 subscription.PNG


That's it, all done and you can enjoy what Disney+ has to offer.


What happens when the O2 Subscription ends?

If you want to carry on yourself you will be charged the discounted price shown in My O2



Removing an Extra


If you want to cancel after or before the end date of the offer

Go to My O2

Scroll down to Extras

Click on the large + sign beneath the Extra

Then click on Manage Extra

Tick on the Do Not Auto Renew box and save


manage exras.jpg


cancel extras.jpg



More information is available on the O2 website along with Q&A's.




Enjoy with O2


on ‎11-11-2020 14:17

Thanks a lot @jonsie for taking the time to put this together! Much appreciated! It will surely be of help to many people! clappraythumbsup

on ‎11-11-2020 14:18

Good job @jonsie thumbsup

‎11-11-2020 14:21 - edited ‎11-11-2020 14:30

Superb guide @jonsie. Long overdue. It covers applying and removal which is just what we need.

It needs to be given it's own # so we can access it easily. Also added to the Community guides.

@Martin-O2@Marjo  could you give this a # please? 'Extra' would be good, (even though we already have one but the drop down menu would allow us to choose the correct one).

Great job again @jonsie wink

on ‎11-11-2020 14:42
Well done @jonsie for producing this.
I think it'll be referred to quite a lot!
on ‎11-11-2020 14:54

Very good guide @jonsie Well done.

by Community Manager
on ‎11-11-2020 15:09

Brilliant guide @jonsie! Really useful. slight smile


@Cleoriff I'll get the # mention sorted by the end of the day. wink

by Community Manager
on ‎11-11-2020 15:56

The guide mention for this has now been setup! # extra will bring up the link. slight smile

on ‎11-11-2020 15:58

Thanks @Martin-O2 thumbsup

on ‎11-11-2020 15:59
by Community Manager
on ‎11-11-2020 16:14

Thanks for checking it guys! 

on ‎11-11-2020 18:37
by Community Manager
on ‎12-11-2020 13:42

Will do @Cleoriffslight smile

on ‎12-11-2020 13:51

Thanks @Martin-O2 thumbsup

on ‎13-12-2020 16:43
Hi i have a error message
Oops Sorry, we weren't able to add your extra. Please try again. Nothing ses to work i tried hundred times and still same any solution please?

on ‎13-12-2020 16:56

It's a known issue @szmidtka 

O2 are aware.

on ‎08-02-2021 10:42

Nice guide @jonsie . Will be trying this soon...

Quick question for those that have had Disney+ as an extra before - if you previously had Disney as an extra and you want to take it again (say a couple of months later after the old extra expired), can you use the same email address as before or do you need to use a different one?

on ‎08-02-2021 19:09

Yes exactly the same details.

I've done it three times now

on ‎21-02-2021 11:08
Thanks, think I've sorted it now. 🙂
on ‎21-02-2021 12:12
on ‎21-02-2021 13:22

Galad the guide helped @Juliehornet600 thumbsup

on ‎17-05-2021 12:45
U have charged me for disney+ yet my subscription ran out 2 months ago. Either renew this or refund me. 4 days I have been trying to speak to a guru or someone anyone from o2 but I keep get sent back to community. This service is appalling and I am in the process of finding another better service provider
on ‎17-05-2021 13:17


You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

on ‎13-07-2021 09:12

I bought a new phoneo and got the Disney+ as an extra. I logged into it on the phone when I was learning how to use it but never used the channel as I have no children at home.

Now I've received a bill for 2 months Disney Plus.

I received the bill on 12 July. There is a charge for Disney Plus from 11 June to 12 July and the charge for the second month Disney plus is from 11 July to 11 August.  The fact that I didn;'t receive the bill until 12 July means that I was unable to avoid the second month charge as it was the first I knew of it since buying the phone more than 7 months ago.

Can you look at this please and review.  I consider this unfair practice and will log a complaint if this charge is enforced.

Thank you for your attention

on ‎13-07-2021 09:38


It's your responsibility to manage the extra as per the guide you have posted on.

You would have been emailed a reminder before the free period ended too, so you must have ignored that?

Cancel it now and you won't be charged any further.