General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Bad internet connection

For the past 6 months I’ve had really bad internet connection unless I’m on Wi-Fi. I’ve spoken to 02 3 times over the 6 months to get told the same every time. There’s a mast down it your area. The funny thing is I work in a 200 mile radius and it’s ...

Numerous calls deemed to be O2 customer service forcing to change the existing contract with Virgin

HiI am also overwhelmed with calls originating from O2 customer service (at least deemed to be introducing themselves) offering discounted rates insisting writing a new contract, the numbers originate from +44 113 534 7976, +44 161 524 0104, +44 2045...

Trying to understand options for roaming. Have checked the Mega Guide

Everything so confused and really worried about my phone not working / running up charges when I'm away so trying to understand ahead of time. I'm travelling to Canada next month for 3 weeks. I have a budget / 4GB Pay Monthly contract.1] On the O2 we...

Y is O2 NT dealing with my complaint

Y is O2 NT dealing with my complaint keep tellin me manager will ring me back in 24hrs no1 rings No1 can deal with prob escalate problem 10days on nothing from complaints department this is going on from the 12 of September gettin told same thing eve...

Payments not credited to account

I paid my O2 mobile bill online via my laptop and the O2 website at 7am on 2 Oct 2023, it was due 5 Oct 2023. I emailed myself the payment reference number. Since then I am being threatened with late payment fees and reports to credit agencies, and a...

Data Roaming outside EU/O2 Travel country charges

@Dave-O2 hey, wanted to make a suggestion regarding data charges outside the EU or O2 travel countries. I just moved over from EE to O2. At the moment, when you roam with O2 outside EU/O2 Travel countries, data costs £7.20 per MB which means customer...

Wonder if you can help me. I have been having numerous calls from people in the last month or so say

I have been having numerous calls from people in the last month or so saying I have rang them, but I have not rang them, can you shed any light on this please

complaint

Hello, I am writing to complain. I am really not happy with the service provided today. I am a loyal o2 customer. I have been with the brand about 20 years. So I was annoyed when I went into your shop at WestQuay Southampton to get support. I have a ...

02 rolling plan not as good as it made out to be.

Yes you get more data then the pay and go big bundles and you can roll over any unused data but once in a while o2 seem slow to take off the monthly payment for your rolling plan and twice since I moved to the rolling plane 11 months ago I have had t...

Virgin Media O2 Helicopters Bring 4G Mobile Masts to Island of Islay

This might be of use to some of our forum members :-Virgin Media O2 Helicopters Bring 4G Mobile Masts to Island of Islay - ISPreview UK