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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29274 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Bad, terrible speeds

I have switched over from EE trying to get a stronger signal and internet speeds. When the O2 SIM arrived, I check the phone's strength meter, saw 3-4 bars, and was very happy. Now that I have used it for a few days, and without being connected to th...

akis by Level 1: Joiner
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  • 8 replies
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Questionable Phone call

I just received a phone call on my mobile from a person saying that they were from 02 and that my contract was coming to an end shortly (Well it ends in December),But if i don't recognise the number i don't trust the caller,i wonder if anyone knows i...

0127frey by Level 1: Joiner
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  • 2 replies
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o2Roaming

Please help me, 48 hours ago I posted that o2 has erroneously billed me for o2Roaming, my mother had a stroke in the Caribbean and I came out here (from London) to care for her. I had not requested the o2Roaming Service but nonetheless I have been bi...

Eben by Level 1: Joiner
  • 307 Views
  • 2 replies
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RCS Moving to Google

O2 are moving to Google's RCS next Tuesday (10th October)5 days downtime though on RCS is a long time for it to be down, and I can see lots of issues on re-connection

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madasaf1sh by Level 76: Forum Legend
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Scam calls

Just received scam call from 033301116648 trying to offer me a better deal. They send two message that appear to come from O2, second one has a five digit code which the caller was asking me to tell him. Did not give and got my step daughter to waste...

Paul_N by Level 1: Joiner
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  • 4 replies
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8822

This number has appeared and I have been billed £19.50 does anyone know what this is and how do I syopit

Valg1 by Level 1: Joiner
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  • 2 replies
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IMPOSSIBLE TO ACTUALLY CONTACT HELP

your website is a disaster. i just spent the last half hour navigating in circles because nowhere is there an actual way to just plain contact help.i am pretty sure the messages i am receiving that claim to be from )2 are scams, and i am trying to SP...