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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Why is my 5G so bad? Worse than 4G actually...

So I have just gotten back from holiday in Greece, and while I was out there I did a speedtest and my down/upload speeds were 219Mbps and 131Mbps respectively. It was amazing. I get home to the south east in the UK, and run a 5G speed test here. 9Mbp...

Travelling with o2 a complete joke!!!!!!!!

My 12-day Turkish holiday turned into a 12-day nightmare thanks to my utterly incompetent mobile provider. Despite having the correct travel bolt-on, my business phone was completely useless – no incoming calls whatsoever even though the callers were...

PJD1 by Level 1: Joiner
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Zero signal in ILFORD

What The hells going on ! Been like this for a long time, Its a joke !! S21 FE is upto date with updates.

asif by Level 1: Joiner
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5g speed very slow

Our 5g networks is very slow in Thanet Kent speeds ate well below 50mbps. i am in Lindos Greece at the moment and 5g speeds here are above 120mbps come on o2 Uk get those speeds up where they should be!!

Downlands by Level 1: Joiner
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Today's Blue Monday - experiencing issues

I entered the Blue Monday competition today, but before I could claim the prize, the site glitched. When I tried again, it stated that I had already entered, yet I haven’t received a confirmation email.Could you please advise on how I can check my en...

Blue Mondays - Back so soon?

Hello,I tried to my Blue Mondays game this morning but after pressing play was just met by a blank blue screen. I’m assuming this was due to the outage earlier. However, now I’m trying to go back to it to either play again (for the first time really)...

TIA6 by Level 1: Joiner
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No data

We have had no signal at PH26DT since 20 May and despite myself submitting reports of the issue along with everyone else in the area all I get back is we e checked and there are no issues and everything is working fine. Well it's not. Someone needs t...

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Cargill99 by Level 1: Joiner
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Returns Process

Hey everyone I am in the process of returning some Galaxy Buds FE White (earphones) I am finding the process extremely frustrating and slow. I guess now that they have been picked up for repair/ exchange I will need to wait “upto 2 weeks” for replace...

Khal22 by Level 1: Joiner
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17th November 2039??!

Hello,I've just tried moving my daughter's number onto a £15 big bundle and it says it will start on the 17th November 2039. Has anyone else come across this? Will it start sooner than that? I was hoping for it to start today really!Thank you.

Fluffy by Level 1: Joiner
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