General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Virgin Media O2 UK Start Introducing Single Customer ID

This might have already been mentioned on this forum, but for anyone who missed it :- Virgin Media O2 UK Start Introducing Single Customer ID - ISPreview UKhttps://www.ispreview.co.uk/index.php/2023/11/virgin-media-o2-uk-start-introducing-single-cust...

Lyca Mobile UK Confirm Personal Data Breached by Hackers

We have seen a few posts from individuals trying the port their numbers into O2 from Lyca Mobile and experiencing issues. This link updates the difficulties that Lyca Mobile are facing :- Lyca Mobile UK Confirm Personal Data Breached by Hackers - ISP...

International

Hello, I am in Egypt. Is there a bolt on that will give me included calls please?

O2 offers extra savings this Black Friday with even more deals now available

This press release has appeared on the VMO2 website today :- O2 offers extra savings this Black Friday with even more deals now available - Virgin Media O2https://news.virginmediao2.co.uk/o2-offers-extra-savings-this-black-friday-with-even-more-deals...

Virgin + O2 Sim migration

Hello all, Just looking for some advise. 18mths ago i Renewed my Virginmedia package at that time i had a Virgin sim card and so did my partner. As part of the deal they moved my sim to O2, but not the other one.So we decides to migrate the other acr...

How to recognize dangerous scam texts and what do do next

Although this article has a US focus, it does contain much information of relevance to UK residents :- How to recognize dangerous scam texts and what do do next | TechRadarhttps://www.techradar.com/computing/that-text-message-is-a-scam-and-other-crit...

Is this a scam

Hi,I've not long migrated from Virgin mobile to O2.Yesterday I had three calls from a number in Leeds saying they were from O2 offering me 50% discount on my bills for a year if I responded to some texts that I received. I can share the number.I have...

Tesco value wifi

Why do you lie to me and say the o2 connection works fine in my area when it does not? I would expect this from Tesco mobile. I left Vodafone for you and you suck.

A ‘would’ve been’ new customer…be afraid….

1/ joined o2 via virgin tv deal2/ sim arrived, didn’t work.3/ called for assistance: cut off 4 times and finally gave up after 3 hrs.路‍4/ decided to cancel as on day 3 of a 14 day cooling off period so called again.5/ advised unable to cancel as ther...

Bad Reception and data coverage

Hi, I've just joined o2 from Voxi/Vodafone and I'm having quite a lot of issues with data and phone reception, I was recently waiting for an important call with my phone right next to me and then had a random news alert that showed I had a missed cal...