General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 celebrates three decades of partnership with England Rugby

O2 celebrates three decades of partnership with England Rugby cementing itself as one of the longest standing shirt sponsorships in the world - Virgin Media O2https://news.virginmediao2.co.uk/o2-celebrates-three-decades-of-partnership-with-england-ru...

Resolved! OTP Problem

Hi everyone, I've just noticed something when logging in to the Community on my smartphone which concerns the OTP (One Time Password). I logged in, I entered my password, it then took me to the OTP security check page and asked me to select my mobile...

Porting & O2 Customer Services

I had a spare number with EE on a SIMO that I don't use. I didn't want to lose the number, as it's very memorable, so I decided to port it over to O2 on a contract I use. The port was due to take place today, the port order on my O2 account was compl...

When does the 3G switch off happen in the city of York, month

3G switch off dates, which month for whereWhen does the 3G switch-off happen within the city of York and the vale of York area surrounding the city? I have received SMS texts warning me it is before the end of 2025 for the country in general, but the...

Resolved! A Linux help section

I was musing about some sort of help section for Linux. Generally speaking I mean something like Ubuntu,OpenSuse & Fedora. Not the more complex versions of these distribution.So the subjects I was going to cover and research are:Mounting your Android...

Subject access request

Is it possible to get a copy of a telephone conversation I made from my provider?

Talkalot - is it changing like my 3G phone?

Hello, is O2 Pay and Go Talkalot, which I've been on since 2006 going to go the same way as Text and Web and change to Standard PAYG Plus or is it here to stay? I'm still on it. This Talkalot phone is my spare phone I use for dirty work. Now, when I ...

Are You a Winner or a Loser

Well February's inflation figures are out so we now know what the annual increase would have been on the old RPI plus 3.9% formula. It would have come in at 7.6%This means my £8 per month contract would have risen to around£8.60. However, under the n...

Bill paid but 02 saying it isn’t

I paid my phone bill on 29th April - the amount has been taken from my bank and is showing on my statement. However, 02 are saying my bill is outstanding and when I go to click on the outstanding balance it says it is ‘processing payment’ it’s been 4...

O2 priority issue when buying post malone tickets

When i used O2 Priority when I click on 'Get Tickets' and go through to Ticketmaster, it just says the O2 Pre-Sale is 'Happening Now' with no obvious place for me to click to buy tickets. I'm signed in to Priority and Ticketmaster on my PC. This didn...