General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Linking to phone to laptop

Hi, I have a simple Alcatel phone which does everything I need but rarely use it because I find the tiny touchscreen slow and error prone. I'm a confirmed computer user and except for the odd voice call when the other end will only use voice (BT and ...

How many others have been completely misinformed by a shop worker, when discussing tariff swaps?

Thief: Oh yes sir, we can reduce this bill. Just sign here but come back after 6 months and we’ll swap you off this tariff, as that’s when it doubles in price. Me: Sounds fishy mate. Thief: We do it all the time. 6 months pass …Me: Hi. You told me to...

Isle of Skye and other remote areas

This will interest members who frequent remote locations :- Virgin Media O2’s Shared Rural Network rollout reaches new heights, as helicopters deliver its 100th site on the Isle of Skye - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o...

Xiaomi 14 Ultra global to be released.

There are plenty details on here about the 14 ultra however quick summary 4 x 50 mp cameras, Snapdragon 8 gen 3, capacity up to 1 tb storage and high quality screen and scratch resistance. Certainly worth considering if Google, iPhone or Samsung does...

Why so difficult to solicit a refund?

Having been a customer service trainer, I suspect the answer is obvious. However, here goes! Why is it so difficult to ask for any type of refund. There seems to be no simple, direct, one/two click solution on the O2 site. The chatbot is far too limi...

What was your first ever mobile cell phone ?

Mine was a Nokia, mid or late 1990s, about the size of a box containing a tube of toothpaste, and came in a leather pouch with a belt clip thereon :- (20) INostalgia '핏' on X: "What was your first ever mobile cell phone? https://t.co/O9iQJas7bo" / X ...

end of minimum contract term and i wish to leave 02

how to leave 02 at end of minimum period

Verification for automated online or telephone help

What an absolute nonsense the verification system is. I tried to order a new sim because mine is faulty. Yet they try to verify you by sending a security number by text to the phone with the faulty sim. Clearly that isn’t going to work! Next option f...

Report 'sorry for unusually high call volumes' recorded messages

Martin Lewis of MoneySavingExpert fame has launched a tool to gather information about businesses that leave their customers on hold. He says :- Please report "sorry, we are experiencing unusually high call volumes" messages. We want to test if some ...

O2 to roll out free AI-powered spam-fighting tools to help protect customers from fraud

Some might say that this is long overdue :- Virgin Media O2 to roll out free AI-powered spam-fighting tools to help protect customers from fraud - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-to-roll-out-free-ai-powered-spam-fighti...