Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28507 Views
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29072 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
  • 48091 Views
  • 117 replies
  • 0 kudos

O2 customer service / help

I am an O2 customer and am trying to contact O2 as I am abroad.The virtual assistant was entirely useless, in fact closed down the chat !! Admittedly its day time where I am; nighttime in UK. Which is why i need an email address to let O2 know that m...

AngieB by Level 1: Joiner
  • 362 Views
  • 4 replies
  • 0 kudos

Rolling plan payment taken but not updated!

Hello o2 took my payment on Wed 7th Feb, however just noticed that my account says "You currently don't have a tariff set up" and my current balance had reduced. Have rang up o2. They've acknowledged the payment has been taken but rolling plan not ap...

Phone Mass not working since May 2023

regarding issues with a phone mass in my area which is affecting my signal and has been going on for over a year now is this ever going to be fixed ? 02 Network Update: , Whitburn, Bathgate EH47 8JY, UK Sorry, a phone mast close to you isn't working....

Ronnie2 by Level 1: Joiner
  • 213 Views
  • 2 replies
  • 0 kudos

o2 customer service

Anyone else received a letter from o2 saying they are making changes and you can end you airtime plan earlywithout being charged the early termination fee. I have contact o2 customer service to cancel my contract and of course they are denying knowle...

mlctt by Level 1: Joiner
  • 202 Views
  • 1 replies
  • 0 kudos

SIgnal Strength

Hello.I am having some voice call issues on my phone (Pixel 7 pro) and i could do with some help understanding the signal strength if anyone could help please?It says it's' '-102 dBm 38 asu on a GSM Voice network'My understanding of dBm (decibel mill...

wobblewoo by Level 1: Joiner
  • 249 Views
  • 3 replies
  • 0 kudos

O2 have charged me a month's bill, when I had to wait a month for my SIM to be activated

I am a new customer to O2, and my experience has been awful.O2 have charged me a month's bill, when I had to wait a month for my SIM to be activated. Why have I been charged when I could not use your service. Despite making numerous calls to customer...

mr_mrqz by Level 1: Joiner
  • 233 Views
  • 2 replies
  • 0 kudos

Number Porting problem

i am having great trouble..i had ported my number from three to O2 on 22 January.. my number three is deactivate as soon i used the pac code.but in O2 i still not got my Old number.. its still on temporary number.i am using PaYG sim. i called custome...

Foyzur by Level 1: Joiner
  • 1137 Views
  • 20 replies
  • 0 kudos