General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Signal

Signal is always weak

Data roaming off yet still get data consumption charge

Just back from Mexico , data roaming turned off before flying out , turned back on on my return .£43.33 data consumption charge . 02 not interested, blamed it possibly on my kids playing with the phone,( no kids). Phone locked up in hotel safe most o...

My O2 - 2 Numbers (same bill payer) unable to be joined under MyO2

I've been an O2 customer for quite some time now. I have 2 phones in my name, one for me and one for the wife and both were visible under MyO2 until we did some upgrades this week. Both phones were on a monthly airtime contract as we'd long finished ...

How secure is your phone and bank card?

I watched a recent YouTube video today (link at the bottom of post) of Charlotte Morgan of London who had her phone and card stolen while she was at the gym, and the thieves successfully used the card to the tune of £5,000 before the bank security su...

The impossible benefits

Hi O2 - whats the deal with the impossibly hard to obtain Odeon tickets these days?? Ever since the dates and times tickets were released, First Wednesday, then Friday, now back to Wednesday at a different time, they are like gold dust. I used to enj...

Virgin media

O2 have offers if you are on Virgin Media. I dont have any choice as we are unable to get VirginMedia in our area. We should have the option of another offer.

Why have 02 not emailed users about not supporting my SIM soon? Emergency calls only for a few week

Appaling O2 service, failing to adhere to contract and attempted theft. Will Complain to OFCOM

I had the misfortune to sign up to a Virgin Broadband - O2 Volt contract and have to deal with appalling customer support and poor service particularly from Virgin (lots of broadband outages, faulty equipment, engineers leaving before fixing faults, ...

Child using wifi hotspot to get round parental controls

My daughter is using the wifi hotspot on her iPhone to connect other devices to the internet and get around the parental controls I have set up on her iPhone. Is there anything O2 can do to remove this ability from her data package?

Tariff increase

Just received a nice email saying the monthly cost of the handset is rising by 13% due to the rise in inflation. Good job this is mirrored by my 13% increase in wage…oh wait Done with O2 once this contracts over