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Posts: 89,237
Topics: 536
Registered: ‎04-04-2012

Re: Premium SMS scam

I've no idea how they actually get your number but I'd always assumed that those pop ups interrogated the sim card to get the info required.
O2 won't respond to you on here. You'll need to raise a complaint to get a response from them, but I doubt any response would answer the question directly either.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 10
Registered: ‎16-09-2016

Re: Premium SMS scam

As a software developer I can answer that with some authority - there is no way for a website to retrieve details like that from your phone or SIM card. The only possibility here is that o2 have injected these details into the web traffic between my phone and the receiving web server. Which is why I attribute a large amount of blame to o2 (and other network operators) for allowing these scams to exist. 

 

Can you recommend the best way of escalating this complaint? 

 

Thanks to everyone who has replied btw, much appreciated Smiley Happy 

Posts: 71,824
Topics: 549
Registered: ‎04-01-2009

Re: Premium SMS scam

https://www.o2.co.uk/how-to-complain

I always, wrongly now it seems, that if you clicked on a link say Facebook that your number is registered there and these sharks get the information from there. 

And yes I agree, 2 step authorisation should be implemented easily by networks. 

Posts: 89,237
Topics: 536
Registered: ‎04-04-2012

Re: Premium SMS scam

All official methods of complaint are here https://www.o2.co.uk/how-to-complain or you can send an email directly to the CEO's office.
Email address can be found on Google.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,824
Topics: 549
Registered: ‎04-01-2009

Re: Premium SMS scam

I daren't even guess the number of emails he gets these days from disgruntled customers and we will keep pointing members there. 

Posts: 89,237
Topics: 536
Registered: ‎04-04-2012

Re: Premium SMS scam

If it was me, I'd want to know too tbh.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Premium SMS scam

I’d definitely want to know what was going on in my company if it was me

Level 1: Joiner
Posts: 10
Registered: ‎16-09-2016

Re: Premium SMS scam

Thanks again all, I have emailed Mark Evans. 

 

I don't really expect much of a response to this - I assume the amount of money mobile operators make with systems like these is a big disincentive to prevent this kind of billing or make it harder to exploit Smiley Sad  

Posts: 89,237
Topics: 536
Registered: ‎04-04-2012

Re: Premium SMS scam

The longer this goes on and the less we see networks trying to prevent it, makes me fully agree with you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 28: Ingenious
Posts: 1,132
Registered: ‎02-07-2013

Re: Premium SMS scam

@andysmith1 there is also the possibility that the link you have selected has sent an SMS message from your phone to them in order for them to have your phone number and to charge you for this.