25-09-2014 18:43 - edited 25-09-2014 18:56
25-09-2014 18:43 - edited 25-09-2014 18:56
Ok, 3 days ago I tried to pre-order the Moto 360. I tried online and got this error;
Oops, your order hasn’t been submitted.
We’re sorry but something went wrong when we tried submitting your order and it hasn’t been completed. Please try again later.
I tried later. I tried lots of times. I tried different PC's. Different browers. Tied from my phone brower. Fail after Fail. I tried different credit cards.
I tried calling the sales line, to let them try. Failed.
Each time you try over the phone, you need to give them a different email address. I have given them 9 emails in failed attempts.
The Moto 360 costs £199. When I called my credit card companies to see if there is any issues they said no. Both card are fine. One Visa one Mastercard, no blocks, no issues. They also said, that they could see THREE authorised O2 transactions on each card. So O2 have stolen £1200 of my credit balance and not even given me an order!
I have spoken to O2 via phone and chat. Told them what has happened and they do nothing. They say unless they see and order they can't do anything. Apparently, and this is a joke to me, you give them your card details, they can make a charge on your credit card, a valid one and get an authorisation code from the bank that the transaction was good. But then, if their system fails and there is no order, they dont even keep a record of this charge on your account. They have absolutely no idea about it and have no person in the O2 than can investigate anything to do with card charges. So they can happily rack up £1200 of transaction on your cards and have no record of even doing this, none!!! unbeleivable. Sounds like fraud to me. How can they not keep a record of charges they raise aginst a customer??? They say they have no order and that is why? That has nothing to do with it! if they make a charge on a customers card they should be keeping a record of this, regardless of wether they f**k the order part up or not, they should still be able to know they charged a card.
So, 3 days of trying, by numerous methods. I still have no order. I have £1200 of transactions on my cards. O2 have not even got any visability of the transactions, even though they placed the transactions on my 2 banks using card details I provided O2.
I wanted to pre-order this to get it early. Impossible with O2. They are clueless.
They are the worst, most unprofessional company I have ever had to deal with.
on 03-10-2014 15:48 - last edited on 03-10-2014 16:19 by Toby
on 03-10-2014 15:48 - last edited on 03-10-2014 16:19 by Toby
Yet more lies from them..... GRRRR... it was NEVER even in stock. Just more lies to get people to order product they dont have!!! Trading standards please!!!
on 03-10-2014 16:18
on 03-10-2014 16:18
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on 03-10-2014 16:41
on 03-10-2014 16:41
on 03-10-2014 16:53
Years ago when i tried to order a handset through 3 different online companies (i won't mention names) and all 3 said they had the handset in stock.
After submitting my application i received an email saying they would let me know when back in stock so i cancelled the order. This happened 3 times consecutively......i really couldn't believe it.
In the end i went direct through a high street store (and paid a premium)
on 03-10-2014 18:49
on 03-10-2014 18:49
I find it appalling that this transcript shows them saying the 'information on the website is old'...
In my opinion it is constantly 'old' then as O2 are doing this all the time.
It is an outrageous practice to sell someone goods so expensive, take your money and then tell you they are out of stock. They actually were never in stock ...
Veritas Numquam Perit
on 03-10-2014 22:36
Hi all,
I'd been looking forward to getting my hands on a Moto 360 but I was keen to see it in person before pre-ordering. When I realised that the only way I'd actually get to see it was to buy one I tried to order it yesterday via the O2 website and, surprise surprise, they took my money but didn't order me a Moto 360. I tried with another credit card and it did the same. The resolution? John Lewis currently have them in stock. I've just ordered mine and I'm going to collect it on Sunday from a local Waitrose. Do yourself a favour and order it from there!
on 03-10-2014 22:37
on 05-10-2014 07:37
on 05-10-2014 07:37
on 05-10-2014 07:40
on 05-10-2014 07:40
on 05-10-2014 09:34
on 05-10-2014 09:34