on 13-06-2019 20:01
on 13-06-2019 20:05
At the moment they are doing nothing and probably there will be unlikely to be ay sort of responce from them until the end of August.
on 13-06-2019 20:29
It's a terrible thing to happen to the innocent victims. It seems it was totally unexpected by everyone. Probably not a scam by o2 as to be a scam the offender would have had to know about it before hand and this was unlikely. I was looking into buying a new mobile as my phone Lumia 640 wasn't going to be supported by Microsoft from end of this year which forced me to have to buy another mobile. I can say that the Huawei was very tempting but I chose to stay with a well known manufacturer with a known history of quality and sourced one of their new models the Galaxy A70 perfect for me very good value for money.
I hope that there will be a good outcome for everyone by August. Best of luck.
on 13-06-2019 21:43
@Aaron2 I wouldn't be hopeful of getting any compensation from O2 other than a small goodwill gesture. They are bound to say that they had no prior knowledge of what has occurred, it was not their fault, and the phone was sold to you in good faith. You can bet they have a roomful of lawyers working on ways not to give anything back to anyone.
on 13-06-2019 21:59
on 13-06-2019 23:08
@Aaron2 A different phone would be considered compensation. Of course O2 are aware of what's going on. Everyone is. All the other networks are in the same boat, and this happened without any of them having prior knowledge of it. It's very possible that you won't get a new phone, or this problem with Google and Huawei might get resolved. You'll have to be prepared for any eventuality.
on 13-06-2019 23:26
on 13-06-2019 23:55
on 14-06-2019 00:05
I agree, O2 need to do something but just what that is we don't yet know. I assume all the networks will decide the same. Just be patient until O2 or one of the other networks make an announcement. Maybe they will allow an early upgrade, maybe a monetary offer, who knows? Certainly no one on here I'm afraid.
Present phones will, I understand, continue to work and apps will continue to get support via Google Play. What won't happen is software and security updates.
However, we are around five weeks away so don't expect a statement just yet. In the meantime, let's hope Mr Trump and Mr Xi Jinping sort their problem out....