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Anonymous
Posts: 0

Re: Disgusted with O2

I totally understand.
I transferred my O2 to my friend more than one year ago and recently I keep receiving letters saying my account is overdue. I wish I cancelled it and did not recommended to my friend!
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Anonymous
Posts: 0

Re: Disgusted with O2

My wife has just been refused a contract for £ 15 a month by o2 after a credit check. I tried on her behalf and it asked for additional information (apparently my driving licence is a wealth of information about my ability to pay a bill?). After studying the details on my driving licence the computer still said no. I have written to creditfilereferrals@o2.com, but have not even received an acknowledgement. Is this normal? My step-son is using one of my credit cards and has been late with a couple of payments, could that be the problem? i used to be with o2 and had a monthly bill averaging £80, I don't think £ 15 is going to prove a problem. Can they override the computer?

 

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Posts: 108,847
Topics: 561
Registered: ‎04-04-2012

Re: Disgusted with O2

The credit referrals team can override the computer, that's part of their job, but those missed payments will be why the contract was automatically refused.
Hopefully a human will be able to see sense and authorise it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 81,277
Topics: 576
Registered: ‎04-01-2009

Re: Disgusted with O2

BUT you need to check your own credit file. Check online, either direct with Experian or one of the free ones. The Experian in my opinion is best, it used to cost £2.00 but you won't have the problem of your email address being passed on or sold on.