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Claudia3
Level 2: Apprentice
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O2 coustomer service is very poor coustomer service.

I want to upgrade my device but sometime call drop and sometime they,I need to call you back but nobody call me back.

In my I have never see this type of coustomer service.

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jonsie
Level 94: Supreme
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Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

Message 2 of 15
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Claudia3
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I call every number but they say I need to call you back but nobody call me back.

Message 3 of 15
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Enlli
Level 68: Extraordinaire
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If that's the case either call into an O2 store or move to another network for you next contract

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 4 of 15
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Claudia3
Level 2: Apprentice
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I have a last question.

O2 never try to call back if the line drop

Message 5 of 15
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madasaf1sh
Level 78: King of Kings
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@Claudia3 

 

It depends on which team you get through to as some will, some wont...  

 

As @Enlli says pop into an o2 stoe oe move networks, you will get better service in store..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 6 of 15
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jonsie
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Claudia3
Level 2: Apprentice
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But I call the offical o2 number and they said I will call you back in 1minute and they not call me back

Message 8 of 15
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Claudia3
Level 2: Apprentice
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I am unable to login in my o2 account because the code is not comming on my number.

Message 9 of 15
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Claudia3
Level 2: Apprentice
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I have never see this type of rubbish coustomer service.

Message 10 of 15
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