upgrade problems.

[Anonymous]

Someone please tell me I'm not being unreasonable!!

Friday 8th of April - LG G5 is released. I speak to customer services about popping in store on Saturday to pick up my new phone and ask them if they can waive my £20 fee as my refresh would be paid off by Monday anyway. I also ask if I would still receive my free gift of a cam plus. I am assured I will be able to do this *cue very happy Facebook status*

Saturday 9th of April - I pop in store to be told that they can not honor the offer and I need to ring customer services again to speak with someone about why I was told I could do this. I do this, and they guy on the phone didn't have an answer - but I put through my order for my new phone and was assured it would be with me on Tuesday. Fantastic.

Sunday 10th of April - I couldn't find where to track my order on 'My O2' so I contacted an advisor who (AGAIN) assured me that my phone would be dispatched on Monday for delivery on Tuesday. Great! All is on track (later that evening I switched my phone to desktop view and managed to find how to track my order)

Monday 11th of April (today) - after getting home from work at 6pm, I check 'My O2' to find the order still in progress! Surely it should have been dispatched by now? I ring O2 who tell me the phone is out of stock, but they have a delivery today so I should have my phone on Wednesday. Well that's not too bad because I'll be home all day on Wednesday, but why oh why, have I been made so many assurances?! The advisor goes on to tell me he is sorry and understands my fustration but I will definitely have my phone by Friday (after just telling me I would have my phone on wednesday)

I've been with O2 for over 11 years and although I guess it is slightly out of their control I don't understand why and how they can make so many promises to their customers and get away with it. When I asked to speak with a manager I was declined access which has annoyed me even more.

Can someone just tell me I haven't been unreasonable or if I have been explain why!

[MI5]

Others have said that the G5 has been delayed which we assumed to be stock issues.
Unfortunately O2's ordering system is a shambles, so I agree you're not being unreasonable but neither am I surprised by your plight.

[Anonymous]

The stock system again. You would be better off going in store as you will have better luck in getting your chosen handset rather than the shambles they call a stock system 

[Anonymous]

I think what has made it even more annoying is that when I went in storeto pre order the phone (which I didn't do because I didn't want to pay £50 to do it) I was told the prediction on sales for the phone was low, so there should be no stock issues!! :'( I've wanted this phone for over a month and was so excited to get it and now I'm having to wait ages. Should have stuck with my original desicion of the S7 😂

[Anonymous]

But I wanted the free cam plus 😭 hahaha

[viridis]

You still get the cam plus if purchased before April 27th I believe

[Cleoriff]

If you look at this thread you will see it was in stock in the Coventry store on the 8/4 according to @viridis

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/LG-G5-release/m-p/962898/highlight/tru...

[Anonymous]

Cam plus is only free gift if purchased online I think. I only managed to get it over the phone as they did waive the £20 fee left on my refresh.
When I went into my local store (Newton abbot) I was told they get allocations and that there's was 10 and they wouldn't sell anywhere near that many.

[Anonymous]

Theirs*

[viridis]

Nah matey, it's in the terms.
Number 7:
Device must be purchased from O2 Stores, O2 Telesales or via www.o2.co.uk. Devices purchased via other means will not qualify for this Promotion.

http://www.o2.co.uk/termsandconditions/rewards/lg-g5-launch-cam-plus-terms-and-conditions