Solved: Re: up grading

Anonymous · ‎14-09-2015

can anyone i am not very good on laptop ect but twice now i have tried to upgrade to a different mobile the first was a samsung galaxy scover 3 i ordered it?never arrived i went to o2 site looked at other mobiles i saw scover and it said not available or out of stock so i ordered another mobile o2 said it would be at their shop in spindles shopping centre oldham so i went up town asked the bloke if the mobile had arrived he looked out back no he said he said he would contact me when it arrived that was over a week ago and nothing.?i had arranged to recycle my lumia i am getting emails reminders off them why havent i sent them my phone i have just been on o2 to pay my bill looked at my monthly payment plan and it shows my billing has changed to the amount i have to pay as if i had recieved my upgrade mobile which i havent also i have just looked at my upgrade options for yet another mobile and what do i see there yes the samsung galaxy s cover 3 PLEASE can anyone help i want the samsung but my heads a shed and contacting o2 yet again fills me with dread as i am not very good on the phone same as this trying to explain online thank you?

Cleoriff · ‎14-09-2015

Hi @Anonymous

This sounds like a real mess. The only advice we can give is to contact O2 again. We have no access to your account so really can't see what's going on. Forget sending your old Lumia for recycle at the moment until you have a new phone.

If you ring O2 about 8.30 you should get through pretty quickly.....Just talk to them about the phone you ordered but haven't received yet (That's the only one that is important at the moment) Once you have that you have 14 days to swap it for the Samsung you wanted originally...

http://www.o2.co.uk/contactus

Veritas Numquam Perit

Cleoriff · ‎14-09-2015

Hi @Anonymous

This sounds like a real mess. The only advice we can give is to contact O2 again. We have no access to your account so really can't see what's going on. Forget sending your old Lumia for recycle at the moment until you have a new phone.

If you ring O2 about 8.30 you should get through pretty quickly.....Just talk to them about the phone you ordered but haven't received yet (That's the only one that is important at the moment) Once you have that you have 14 days to swap it for the Samsung you wanted originally...

http://www.o2.co.uk/contactus

Veritas Numquam Perit

Bambino · ‎14-09-2015

This is a customer to customer forum, and unfortunately, no one here can help you with account issues. You need to try to speak to customer service again, or if that's a problem for you, go to the O2 store you were expecting the phone to be delivered to, and with any luck a store assistant will call cs on your behalf to try to get the issue resolved.

I DO NOT WORK FOR O2

jonsie · ‎14-09-2015

Only customer service can help you I'm afraid....however, make a complaint to the email address in the link.

http://www.o2.co.uk/how-to-complain

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎14-09-2015

I strongly urge you to call CS on 202 as you may well now have 2 phones ordered.
Your account could be a real mess and it needs CS to sort it out for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-09-2015

thanks for your reply and assist got further on this site than i have with o2 will try what you suggest:ta

Anonymous · ‎15-09-2015

It's great to hear that you found great relieve with us @dragonfly1. Remember that the community is here to help anytime! So if you have any further question, just open a new thread with your query and the users will give you hand!