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Refund8
Level 1: Joiner
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Accidentally over payed whilst changing my tariff to £10. O2 took £20 out of my account instead of £10. Rang up for a refund which the man on the phone agreed to do. Tried to sell me a contract as soon as I said I wasn't interested. He wouldn't refund me. 

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Oxonian
Level 35: Originator
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Presumably @Refund8 you are on O2 PAYG ?

 

If so, refunds are only available in a small and clearly defined set of circumstances ; what the advisor told you is almost certainly correct. 👍

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pgn
Level 76: Forum Legend
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@Refund8 - Refunds are possible under some circumstances but usually only when cancelling a PAYG contract with a PAC to another network OR if you transfer to a monthly contract with O2.

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Enlli
Level 67: Unsung hero
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I see the upselling is getting aggressive again.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 4 of 4
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