unbelievable should I Complain

[Anonymous]

Hi today I get a courtesy call from 02 to see how Im doing and to thank me for my loyalties ,02 have given me some special treats,only know what one is as you will see why.
We are giving you exclusive cheap phone and sim deal that you can give to a family member or keep for yourself.
02-Do you have family?
Me yes two boys one is on a contract with another provider youngest 16 on 02 pay and go
02 what do you pay to top him up each month
Me I dont he uses his EMA
02 Thats disgusting you make him use tax payers money my money to top up his phone
Me I am trying to teach him to budget
02 In my culture our mothers provide for us until we are 18 ( NEXT BIT HE HAS OBVIOUSLY FANTASISED ABOUT THIS )Makng him live away from home and buy his own food your not a good mother.Exscuse me where did he get this idea from .I thought he was supposed to be telling me about treats . Then he asked how old my sons phone is I say he got it new last year he says dont you know its 2011 now and that phones from 2010.Then he goes back to ranting I cant believe you make him use his college money that should be for books for top up thats disgusting its tax payers money goodbye and hangs up.So I never did find out my treats.Dont know who to complain too and no it wasnt a prank call.

[jonsie]

Good result, glad you got satisfaction. Let's hope they track down the idiot who made the initial call.

[perksie]

Excellent result, good luck!
I couldn't believe that O2 would knowingly allow this to happen.

[Anonymous]

I received a call from this number at 4.10pm today, a woman called Ailish or something who told me that "as a loyal customer", I qualified for a special deal whereby I could upgrade my phone and get a better tariff. I dialled 202 but it was very busy so took up o2's chat service, spoke to a person called Anant who knew nothing about it.

I asked the woman who called me if she worked for o2 and she said, " oh yes, most definitely". So, how come no one at o2 knows anything about it?

[MI5]

LBM Marketing are not O2 they are just a contract reseller....
The operator lied to you to get you to take a deal.
Just hang up if you get any more calls.

[jonsie]

There are a few independents out there acting as agents for O2. Never deal over the telephone on an incoming call from any of these people. Quite rightly you checked with O2, unfortunately many people don't.