the lack of help by the ppl that are supposed to help
on โ12-05-2011 21:47
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on โ12-05-2011 21:47
on โ12-05-2011 22:56
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on โ12-05-2011 22:56
on โ12-05-2011 22:58
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on โ12-05-2011 22:58
on โ13-05-2011 17:02
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on โ13-05-2011 17:02
on โ14-05-2011 09:21
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on โ14-05-2011 09:21
First of all, keep it short and to the point. Just describe the problem you are having. No emotion, no accusations and no threats. (Don't say things like "The fools Just ignore me.... fobbed me off.... if it's not sorted m leaving... and they can sue me")
Then say what you want the company to do. Try to stick to the point, be polite but firm. Now the important bit, either give someone else the complaint to check it makes sense and correct any little spelling errors or save it and come back to it later (so you can check it yourself).
Make sure you send or email the complaint to the correct person. Once its gone, don't badger them for a response. It can take time for people to look into your complaint. Allow about a week for an initial response which should tell you how long to wait for a full answer.
on โ14-05-2011 10:02
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on โ14-05-2011 10:02
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on โ14-05-2011 12:12 - last edited on โ20-06-2012 07:42 by Admin
on โ14-05-2011 13:24
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on โ14-05-2011 13:24
i am also assuming the signal has not always been bad with your o2 contract phone in the areas you are now having issues
on โ12-06-2011 13:26
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on โ12-06-2011 13:26
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on โ12-06-2011 14:54