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terrible o2 experience

Anonymous
Not applicable

I am a memeber of david lloyd gym which means i can only get internet by using an o2 account. I joined but when i try to log in it tells me my membership number does not match my last name and puts me in a loop. when i go to o2 help, there is no way to contact them, the live chat needs an o2 number there are no easily found ways to actually email or talk to 02. David lloyd say there is nothing they can do as I need to talk with o2 but o2 have no way of contacting them

 

any help would be appreciated

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MI5
Level 94: Supreme
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Contact details are here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gindygoo
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Call 202 for contract or 4445 for payg.

Not sure what this would fall under and those numbers are from an o2 number.

Mi5 has given you the link for full contact details.

One last thing, I'd be pushing your gym to help you out a bit better.
Message 3 of 9
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Anonymous
Not applicable
the propblem is i havent got an o2 phone number so options dont apply
Message 4 of 9
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MI5
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What exactly is the problem?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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Landline number is in the link...but

From a landline0344 8090202Standard UK Rate

Veritas Numquam Perit

Girl in a jacket
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jonsie
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Message 7 of 9
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Bambino
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I'm a little confused. You joined this gym and want to use their internet facility, which you say you need to have an O2 account for, but you say you don't have an O2 number, so clearly you don't have an O2 account. As said, you don't need an O2 number to access O2's WiFi. You really need to speak to O2 customer service.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@Bambino wrote:

I'm a little confused. You joined this gym and want to use their internet facility, which you say you need to have an O2 account for, but you say you don't have an O2 number, so clearly you don't have an O2 account. As said, you don't need an O2 number to access O2's WiFi. You really need to speak to O2 customer service.


That's why I asked for clarification. I couldn't figure what was trying to log into what?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 9
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