telephone wait time

Anonymous · ‎16-10-2014

your telephone wait time is ****. i have spent 30- minutews tonight so far and ovewr hour on tuesday.. bet it doesnt take that long if i want to get a new contract. Get it sorted.....

MI5 · ‎16-10-2014

Chose option 2 then 0.

Or unless it's account specific, try us here

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎16-10-2014

Personally if the wait times are that long. There's no way I'd give them 4 stars.
Have you tried live chat?

Anonymous · ‎16-10-2014

It does seem that they are ultra busy with the iPhone 6 launch and Note 4 launch.

Is their anything we can help with if its not account based ?

jonsie · ‎16-10-2014

Have you tried web chat?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS