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sim not provisioned 2

Anonymous
Not applicable
i tried to change my number form pay as you go to pay monthly last week . but it did not showed any progress . yesterday I woke up and my sim is showing this message ' sim not provisioned '. I waited for hours but it is still showing same messege . moreover my online account is not showing my tarrif too . what is going on and how can i overcome it ?
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adamtemp64
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you need to contact o2 to resolve this either by email livechat or on a landline / another o2 mobile.
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jonsie
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Anonymous
Not applicable
It's a tricky one, basically it means that your SIM isn't registered to your mobile number somewhere on the O2 network, and usually happens following a transfer from one department to another (i.e. business to personal). It's tricky mainly because it's very rare so customer services generally haven't heard of it! This means you'll probably get the standard info like trying wiping the SIM, SIM in different phone, new SIM, even disconnecting and reconnecting the number.
I think the technical name for it is an SOG error, which is where different levels of the network have conflicting information. Best solution for this (once basic checks like SIM wipe is for customer services to ring through to a department called Central Migrations who can check this
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