roaming charges

[Anonymous]

Hi,

Sure I am not the only one. Just got my phone bill, with roaming charges of over 700 Euro (180 MB). Flabbergasted. Very sure I did not use the data roaming. Any advice on how to handle this?

Ron

[Anonymous]

Your first step should be to consult your phone log to see how much data you actually used. If you then feel you didn't use 180megabytes then you can raise a query with O2. Send them an email or letter with details of what you used.

[Anonymous]

What phone do you have? You may have background apps that have been busily syncing away.

Most smartphones have a "No data when roaming" setting - did you activate yours?

[Anonymous]

I think we use pounds in the UK.

[Anonymous]

I think we use pounds in the UK.

Well spotted. I wonder whether they meant pounds. Or are they actually not a customer of O2?

[Anonymous]

I think we use pounds in the UK.

Well spotted. I wonder whether they meant pounds. Or are they actually not a customer of O2?

That's what I was thinking, thought I would phrase it differently though haha.

[Anonymous]

Maybe they're a customer of O2IE?

[Anonymous]

Possibly, 180MB of data on o2 would be £540 in Europe and twice the amount outside of Europe.