refund

[sine0]

hello , i would like to get a refund of my £10 top up money as this has happened  three times in a row now. i thought in the last few months there was a technical issue, i’ve been topping up for £10 and ive never actually recieved any data when i’m meant to get 7gb, i topped up 2 days ago and i just checked as my data stopped working AGAIN and my balance says i’ve got £2 left . My data keeps switching off within 15 minutes when i turn it on and says i got no data left when i’ve not used up any. It’s been happening for 2 months and my service is awful with o2 recently  . Id like to get my £10 back for this month as i literally topped up 2 days ago and switch to another provider.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 4445

[pgn]

Have you been topping-up the correct mobile number, @sine0? You need to take the advice offered by @jonsie and call 4445, you'll stand a good chance of getting through fairly quickly if you call at around 08:10 today. Good luck!