18-07-2024 12:18 - edited 18-07-2024 12:40
18-07-2024 12:18 - edited 18-07-2024 12:40
I have raised a complaint via email to the CEO directly, the CEO office and the O2 complaints email and no one is answering me
lutz.schueler@virginmedia.co.uk
CEO's_office@O2.com
complaintreviewservice@o2.com
on 23-08-2024 11:38
on 23-08-2024 11:38
Hi,
I raised my complaint with O2 on 8th July, via email, and apart from a reply asking for my phone number, I have had no responses, despite asking for an update a couple of times. So I logged the same complaint via the Resolver website on 8th August, so that I can follow the correct process in order to raise it with the Ombudsman, as the earlier posts suggest that's the likely outcome I can expect.
I have asked for an update via Resolver a couple of times, and of course, no response. Sad really, as I have been with O2 for 30+ years, and until the last 12 months, I never had any problems with them.
I intend to change provider when my contract ends next March, because this organisation has lost the plot, and sometimes, all we can do is vote with our feet 😊
If I end up in the same position as @Cybrsloth92, hopefully I can come back here and ask for some suggestions about what to do then.
on 23-08-2024 11:52
on 23-08-2024 11:52
I raised mine in June and it still aint fixed... and am the same @Windybuffs been with o2 for god knows how long and it seems the migration to 360 has caused issues on my account and many others..
Good Luck...