"missing payment"

[jezza1234]

Now then

If someone from O2 is reading this I would like to ask, "How is it that it has taken over a month to locate a so called missing payment to my account that was made via internet banking. Admittedly I forgot to put my account number against the payment, realised my mistake contacted the call centre 20 mins after making the payment  gave them all the details they needed to find it and was told that it would be against my account witihn 48 hours". That was on the 1st May. It is now 8th June and still it is not there. I have had my service cut off 3 times, sent in prrof that it has been paid by way of copy bank statement, spoken to the call centre 8 times or more and been given all sorts of promises an assurances(basically lied to).

I am now at the end of my thether with this. I am refusing to pay any more payments until this is found . It has affected my credit file through absolutely no fault of my own, I have contacted the complaints dept in writing and received absolutely NO response and I have today lodged a formal complaint with Ofcom.

Has anyone else had similar issues? if so how did you get it sorted?

I am angry ,disapointed , and bemused as to how this can happen. With the information I have supplied O2 with 4 times my 4 year old could have found his payment by now.

O2 sucks big time.

[Bambino]

This is a customer to customer forum. O2 do not monitor this site. No one here has access to your account. Only Customer Service can help you, I'm afraid.

http://www.o2.co.uk/contactus

[jonsie]

Not good for sure. It sounds like it is being from person to person instead of someone taking the responsibility to resolve this.

Have you spoken with a manager?  I'm surprised the complaint hasn't been dealt with either. Normally you get an acknowledgement straight away with a proper response in 7-10 working days.

[Cleoriff]

Hi @jezza1234

As you know this is a customer to customer forum and your post wont be seen by anyone from customer services. You have done everything needed to get it sorted and just have to keep on with it.

I see you have complained and contacted O2 many times...you have to keep trying. Strongly advise against missing anymore payments though...this will impact further on your credit rating sadly...:smileysad:

[jezza1234]

As you will read this not about me missing a payment it is about O2 not being able to alledgely locate my already made payment. At my age I am quite aware of how things can impact my credit file and O2 has done just that by not locating and allocating my payment as they assured me they would

[jezza1234]

I have spoken to people at all levels within O2 excpet CEO and trust me they are next. As you say should be easy to sort if someone actaully takes responsibility for it!!!

[jezza1234]

Aware of that but wondered if others had ever had this issue

[Cleoriff]

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@jezza1234 wrote:

As you will read this not about me missing a payment it is about O2 not being able to alledgely locate my already made payment. At my age I am quite aware of how things can impact my credit file and O2 has done just that by not locating and allocating my payment as they assured me they would

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Yes I am aware of your meaning...ie O2 not locating your payment. I wasn't inferring anything else. Apologies if you already know all about issues that affect your credit rating...Many people who come on here arent aware of this

[Cleoriff]

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@jezza1234 wrote:

Aware of that but wondered if others had ever had this issue

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Similar issues yes.....O2 saying customers hadn't paid and the customer adamant they had.....but we only advised them to do what you have already done.... It must be so infuriating for you...:smileysad:

It hasn't happened to me....but I would be pursuing it like mad, if it had...

[MI5]

Any reason why you don't have a direct debit set up ?