Now then
If someone from O2 is reading this I would like to ask, "How is it that it has taken over a month to locate a so called missing payment to my account that was made via internet banking. Admittedly I forgot to put my account number against the payment, realised my mistake contacted the call centre 20 mins after making the payment gave them all the details they needed to find it and was told that it would be against my account witihn 48 hours". That was on the 1st May. It is now 8th June and still it is not there. I have had my service cut off 3 times, sent in prrof that it has been paid by way of copy bank statement, spoken to the call centre 8 times or more and been given all sorts of promises an assurances(basically lied to).
I am now at the end of my thether with this. I am refusing to pay any more payments until this is found . It has affected my credit file through absolutely no fault of my own, I have contacted the complaints dept in writing and received absolutely NO response and I have today lodged a formal complaint with Ofcom.
Has anyone else had similar issues? if so how did you get it sorted?
I am angry ,disapointed , and bemused as to how this can happen. With the information I have supplied O2 with 4 times my 4 year old could have found his payment by now.
O2 sucks big time.
