port request declined for security reasons - notification?

[Anonymous]

Hello,

I just learned in chat the the number porting request I made via the online form on Saturday was declined for security reasons--you'd think someone might have notified me in the intervening three days, so I could try again? This was the first indication I had at all that there was a problem and I don't think I should have to go looking for this information!

So my suggestion is that it might be a good idea to send a notification if a request like this is declined.

Thank you!

[jonsie]

Live chat is very hit and miss and they have no access to the porting system. Call customer service and they will explain if there is any problem.

[Anonymous]

I've had really good experiences with the chat so far, actually! They put in a new porting request for me today and have been unfailingly helpful the four times I've used them.

[Anonymous]

Already do! The lack of notification about this particular thing seemed out of character, hence my attempt to feed this back.