o2 joggler

[Anonymous]

Hi, can any one help me out I have a joggler and for some reason i canot recieve texts any more the in box is not full and my friend also has one and he also canot recieve texts to it any more. we have both text both jogglers and still no joy we have un plugged them lots of times but still nothing any advise would be appreciated.
Thank you
Tracy

[perksie]

It sounds like an O2 system fault, I've tried mine and it won't send or receive.
I will ring them tomorrow and report it, and suggest you do the same.

[Anonymous]

I have the same problem ... is there any news from O2 about the problem?

[Anonymous]

I rang the dedicated helpline, listed below, but got no reply.
Link: http://service.o2.co.uk/IQ/SRVS/CGI-BIN ... s-_-mobile
Then emailed from the dedicated web care page below.
https://www.o2.co.uk/apps/help/help?qid ... s-_-mobile
The response was:
"O2 - O2 Joggler (CT)
Hello O2 Customer
Thanks for emailing us and I'm sorry to know that your O2 Joggler isn't
working to send and receive texts.
For further help on this, you can contact our Home Broadband Customer
Service team on 800 230 0202 from your O2 mobile for assistance in this
matter.Calls made from your Pay & Go mobile is free.
From a fixed line, you can call 0800 230 0202. Calls from fixed line
will be charged as per your service provider's published rates.
They're available:
- Monday - Friday 08:00 - 21:00
- Saturday 08:00 - 20:00
- Sunday 08:00 - 18:00
I hope you'll find this information useful.
Have a pleasant day.
For lots more help and how to get the best from your O2 service, please
visit our online Help Centre at:
http://www.o2.co.uk/help
Kind regards
####
O2 Customer Service
Telefónica O2 UK Limited, Registered in England No 1743099. Registered
Office: 260 Bath Road, Slough, Berkshire SL1 4DX.".

That's as far as I've got; ie, nowhere.

[Anonymous]

You have got somewhere, you obviously need to call them to get it sorted. Which means its something that can't be sorted by email.

[Anonymous]

Took prking 's advice to ring Home Broadband Customer Support.
Over the course of 35mins, my case has been registered & referred to a 2nd Line team.
I had assumed that the Sms Service was delivered via some form of broadband translation. However, I'm informed that the Joggler has a interior simcard; so the provision is as for any mobile phone.
That should make a network solution much easier. However if the sealed-in sim itself is at fault, you know how difficult it is to have a discontinued electrical item repaired.

[Anonymous]

Sms Service resumed for my unit at 00.32 29.09.10, following a failure to supply from 16.09.10 .

[perksie]

Mine is working again!

[Anonymous]

I had assumed that the Sms Service was delivered via some form of broadband translation. However, I'm informed that the Joggler has a interior simcard; so the provision is as for any mobile phone.
That should make a network solution much easier. However if the sealed-in sim itself is at fault, you know how difficult it is to have a discontinued electrical item repaired.

Hi. There's no SIM in the Joggler. It connects over the web to a central server that then talks to the mobile network. It seems the connection from Jogglers into that server was the problem (as sending messages failed from my Joggler) but it's now been fixed.

[Anonymous]

I had assumed that the Sms Service was delivered via some form of broadband translation. However, I'm informed that the Joggler has a interior simcard; so the provision is as for any mobile phone.
That should make a network solution much easier. However if the sealed-in sim itself is at fault, you know how difficult it is to have a discontinued electrical item repaired.

Hi. There's no SIM in the Joggler. It connects over the web to a central server that then talks to the mobile network. It seems the connection from Jogglers into that server was the problem (as sending messages failed from my Joggler) but it's now been fixed.

old title: Thanks, your tech explanation is eminently more plausible, and in line with my original assumption. Regarding the simcard, I was repeating the information issued to me by O2 Customer Services - not attempting to mislead.