o2 customer service

[Anonymous]

Why is it impossible to contact anybody at o2, the last three times I have logged in, in an attempt to use the webchat service it states they are too busy. I am not in the UK so will not call them due to the cost. Is there an e-mail address that I can contact someone on, instead of the useless webchat? 

[perksie]

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@Anonymous wrote:
O2 Customer Service Number is

0800 230 0202

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Not from abroad it isn't, the correct number has been given above.

[Bambino]

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@Anonymous wrote:

I wouldn't bother calling them - I've been on hold for 40 minutes and they hung up on me. Trying to cancel my contract. Will be quicker to just cancel my bank direct debit - they'll soon call me back if I do that!!!!

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No, they won't call you back if you do that, but they'll soon put a negative marker on your credit rating if you cancel your direct debit and don't pay your bill.

[Anonymous]

You'll then have a bad record for six years I think which will make things difficult if you want credit

[MI5]

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@perksie wrote:

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@Anonymous wrote:
O2 Customer Service Number is

0800 230 0202

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Not from abroad it isn't, the correct number has been given above.

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Its also the broadband phone number 

[Anonymous]

Still no email address though?

[MI5]

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@Anonymous wrote:
Still no email address though?

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https://www.o2.co.uk/apps/help/help

[Anonymous]

I would just like to add that o2 in my experience at one store have the worst customer service ever! I have had an on going re accuring problem with my samsung galaxy s3 now for nearly six months, it has been back for so called repair more times than I can count but o2 refuse to replace my phone on the grounds that they would lose money. If I bought my phone on contract yes they would have replaced it as you spend more for the phone but because I paid outright for my phone they would potentially lose out on a sale so on that grounds will not replace my phone under any cercumstanses. All the so called o2 guru's never have a clue about anything to do with phones in the store either...... The store in question is at the Eastbourne arndale center in East Sussex UK, my advice..... o2 has a brilliant network but lousy customer service.... well maybe it is just that store but as for recommending o2.... well I think it is time I changed to another network, I think after 16 years as a loyal customer means nothing.

[Anonymous]

Stepnage ,

It's mostly always been the same story when it comes to replacing hardware with Network Shops.

Staff batten down the hatches and start quoting repairs.

How many times has it been sent off for repair ? And do you hold any documentation on the repairs.

If so start looking at the Sales of Goods Act and make an appointment with your local CAB Office.

Go and make an appointment with the 02 Store manager to further discuss the situation ,and in a calm manner talk about escalating this to the small claims courts ,and ask for 02's CEO details.

Obviously fill in their complaints online form if you've not done so already before doing any of this and wait for a reply.

Look for Samsung's Home Page to find links to further your complaint.

These are the avenues I would go down if my expensive smartphone had software or hardware failures.

I know your angry and vexed at 02 but try to keep the situation between handset issues and network usage separate. It's no good leaving 02 in anger to move to a possible weaker network in your area !

This is one of the reasons why I continue to choose Apple. They don't run away from handset problems, they embrace them.

And yes your quite right - Loyalty does not stand you in good stead for anything.

Good luck.

[Anonymous]

Many thanks for the reply, I have tried contacting customer support and they have said the same thing, I have now taken the phone back to O2 again and they have yet again sent it off to repair. In the meantime I have contacted samsung about the issue and they are looking into it and have contacted O2 head office. Looking through the terms of service  on the O2 website this issue should have been resolved a long time ago by replaceing the handset. The store are as you say battening down the hatches as my warranty is due to expire in a few months. The phone has gone for repair four times now and this is the last. I have nothing against the network usage I love it they are the best network and would recommend them to anyone. What spoils the network is the majority or my store inparticulour the complete lack of customer service. As you say a plus one for apply. I have nothing against samsung either, they have been great so far Can't help getting a faulty handset it could have happened to anyone.

[Anonymous]

If its the 4th time, they are definitely suppose to give you a replacement