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o2 are screwups

Slayer1971uk
Level 1: Joiner
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on ‎15-03-2024 17:07

on ‎15-03-2024 17:07

4 days to transfer old contract number to new payg sim. Should have been 24 hours. Then i go to log into my online account and low behold states i have no products or services. Phone o2 and waiting and waiting for ages then when speaking to a person they then put me on hold and at that point hang up the phone.

 

O2 have gone down hill really fast. Starting to think even talktalk are much better

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Enlli
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on ‎15-03-2024 17:20

on ‎15-03-2024 17:20

No arguments here...

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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jonsie
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on ‎15-03-2024 17:36

on ‎15-03-2024 17:36

I've been in hospital for three days

Seems O2 are even worse than before

The community is now a complete waste of time and energy

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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madasaf1sh
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on ‎15-03-2024 17:39

on ‎15-03-2024 17:39

@Slayer1971uk 

 

TalkTalk are going to the wall, so if the rumours are to be believed then anyone on TalkTalk may end up on o2 anyway...


And to be fair, the problems could have been TalkTalk and them having to do everything via Vodafone... 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎15-03-2024 17:59

on ‎15-03-2024 17:59

@jonsie 

agree. Hope you're OK

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎15-03-2024 18:06

on ‎15-03-2024 18:06

@MI5 wrote:

@jonsie 

agree. Hope you're OK

In pain but manageable thank you @MI5 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Oxonian
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on ‎15-03-2024 20:25

on ‎15-03-2024 20:25

@jonsie wrote:

I've been in hospital for three days

 

Best wishes @jonsie for a very speedy recovery. 👍

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jonsie
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on ‎15-03-2024 20:31

on ‎15-03-2024 20:31

Thank you @Oxonian 😊

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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