o2 Phone number suddenly dead, and just realised o2 support services are lacking

[Anonymous]

Anyone calling my phone number (which I have had for 12 years) suddenly gets a number unobtainable tone (long tone).  Voicemail not working. And device itself shows no connection... (but of course that should not affect voicemail...)

Went to this site to contact o2... to find everyone gone at 4pm.

Don't get me wrong, I actually believe that shops etc. should not be open long hours (well, unless office workers have to work long hours too... and then understand what shop workers go through...)

However a phone is a phone i.e. an important device (which I desperately need right now due to a relative being in hospital).  I would expect someone to be on call at o2, or at least have an automated fault service like with BT.

...

OK, went on the Live Chat thing on the site, and (eventually) the guy (who looked like he was located in India) said that it is a network wide fault.

[MI5]

Demand...?
You agreed to the T&C's which say it's not 100% guaranteed, but you may get a goodwill gesture if you are polite and ask CS, but I advise against making any demands

[Cleoriff]

---

@Anonymous wrote:

my network is STILL offline

This is unacceptable and I demand compensation for lost business and stress caused

---

It has affected thousands of people. ......