o2 Outsourcing More UK Jobs to India.

on 18-12-2014 23:34
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on 18-12-2014 23:34
More info on this link
http://www.mobilenewscwp.co.uk/2014/12/17/more-than-100-jobs-to-be-outsourced-from-o2s-call-centres/

on 19-12-2014 06:30
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on 19-12-2014 06:30
I sincerely hope for the people affected it's 'redeployment.'
Thank you for sharing the link Nick.
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on 19-12-2014 07:59
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on 19-12-2014 07:59
Problem is with this....cheaper rarely equates to better service.
Veritas Numquam Perit
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on 19-12-2014 08:41
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on 19-12-2014 08:41
I recollect the much-used phrase in my industry was :
And there will always be somebody who will do it for less
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on 19-12-2014 08:44
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on 19-12-2014 09:45
The more people like me who refuse to speak to a customer services rep i cant understand and to be transferred, call centres will keep moving abroad and UK jobs will disappear.
I don't want someone I physically cant understand what they are saying, trying to help resolve an issue.
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on 19-12-2014 10:04
I've moved this thread to the 'Discussions and Feedback' section as it is not a post asking for help or advice.
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on 19-12-2014 11:07
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on 19-12-2014 11:07
We also need to look after jobs in the UK its what keeps our economy going

on 19-12-2014 15:50
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on 19-12-2014 15:50
I'm not happy with this
people from India speak English very quickly for a start
there are times I have to ask myself are they actually speaking English to me (I probably should not have said that)
when I listen to people from India speaking English on BBCR4, which I listen to a lot in an evening, particularly current affairs/business/politics ..... well it's the same as the outsourcing call centres to India/Asia ..... I just cannot COMPREHEND what they are saying to me ..... = ..... particularly if it's a technical question I need help with & I am not techie knowledgeable, just a genuine caller, who has no-one living nearby me who could help ..... so ..... a call centre is the only answer
to date I have had excellent service from ringing UK based call centres ..... I remember ringing an India based call centre to get a 2nd clothing catalogue I use, for my mum ..... all I got was aggro from, I have to say a quite posh sounding Indian woman ..... but when I refused to give my mum's address (I just don't want her bothered) ..... regretably I have to say she got shirty with me ..... like I was deliberately having a go at her ..... I hung up
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on 19-12-2014 17:14
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on 19-12-2014 17:14
Maybe we need an app for subtitled phone calls...

