Hi all just though i would share my recent headace with o2 home access and o2 support. ok i signed up with o2 in may this year my intial download speeds was 7.5mbit (Yeah i no on home access) this lasted for apprx 3 weeks then went down to a stable 6.5mbit. Since may this year it been getting worse at time i connect at 0.99mbit and average 1.34mbit.
For the past 3years ive been asking o2 when and if they would upgrade my exchange to llu each time i get yes in 3-4 months just give it time (I hate being lied to really gets on my nerves)to top it off we home access customers pay through the nose for a sub standard service while most others can get llu at their exchanges.
When speaking to o2 sales team or lie team as you never get the truth just the pitch! its "well be upgrading, our rollout is ongoing blah,blah) truth is o2 will no upgrade exchanges where residential access is lesss than 6-10,000. Also o2 home access woul dbe good if o2 had purchased bigger bandwidth from bt instead the speed HA you should and do get (8mbit)is mangaged so that if you get 4mbit the other 4mbit bandwidth is managed to another customer account 2 for the price of one concept. No they dont tell that to you!!!
Also theyve now stiffed HA user of P2P in that they say o2 netwrk is conjested between 8pm-11pm yet im only surfing the net and my connect which hasnt been right for ages seems to be throttled (even not using p2p between 5pm-12midnight and the ping times are worse than what you would see in say africa 260ms average 167ms. O2 support bods are ill informed or kept completely in the dark and 2nd line support while trying to be helpful are really bad (the stuff they come out with when talking tech to them) Im an MCSE of 10yrs o2, should train the staff better..
Ok so if your looking at HA for xmas online gaming forget it you can use period even steaming content (Industry rekons that a 2.5-3.5mbit is best for steaming) well you cant get that. O2 home access should be sold as and email only service as that all its good for, as you can guess ive git my mac code and will be leaving o2 as i know even if i come back to see if llu is my exchange in say 15yrs I WONT BE and i bet people will still be getting lied to! Thankfully i record transcripts of all my telephone converstations so will be sending my painful journey with o2 HA over to ofcom see waht they think of it and if i can sue, for misold and time lost on work!
I know o2 can do better and that i wouldnt be having this conversation if they got their act together and started upgrading loyal HA customers like me but im really fedup with the whole UK internet/ UK in general being a ripoff place to live....:(
