General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Near or Far, Our Network Is With You

For information :- Near or Far, Our Network Is With You - Virgin Media O2https://news.virginmediao2.co.uk/near-or-far-our-network-is-with-you/

O2 UK Warns of New Scam Texts as Network Blocks 600 Million Messages

For information :- Virgin Media O2 issues warning after significant rise in gambling, recruitment and car finance scam texts - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-issues-warning-after-significant-rise-in-gambling-recruitme...

Welcome to the 72 hr nightmare upgrade

No bank holds tried 2 different bank accounts to pay my £30 upfront and seal the deal- no payment worked. Managed to go through PayPal twice only to have the payment returned within the hour. Mind you-it is odd that you are not taken through to a nor...

OTAC Scam and O2 in the news again...

Advice offered given below the links to the story in the Guardian and the latest O2 guidance page... https://www.theguardian.com/money/2025/aug/25/o2-mobile-user-scam-deal-contract-phone How to avoid being scammed Always beware cold calls offering ey...

What is SIM-swap fraud and what are the signs?

Probably no bad thing to post this, info published today on BBC website:https://www.bbc.co.uk/news/articles/c14g47vmkevo.amp"Warning signs of SIM swapping include sudden loss of mobile service, unexpected text messages or emails about account changes...

Appallingly bad service

I have received the worst service I've experienced for a long time in the past 24 hours. My wife's iPhone 11 packed up the other day, so it was quite urgent we found her a new phone. I logged on to the myO2 website and was initially a little surprise...

Recognition of great customer service - how/where do I send, please?

Good evening, I am trying to pass on positive recognition of a particular member of staffs work but am not sure how or where to do this to make sure she receives the compliment and recognition for her truly incredible customer service. Some advice wo...

Supporting the UK Government Emergency Alerts system test

For information :- Supporting the UK Government Emergency Alerts system test - Virgin Media O2https://news.virginmediao2.co.uk/supporting-the-uk-government-emergency-alerts-system-test/

Signed up for 3 months free Disney+ but being charged - O2 customer service not helping

I had disney for 1.99 per month, but only had another month or so to run, so I cancelled it, and after my subscription expired I used the O2 offer for three free months, following all the rules: 1. My O2 Plan started on 1st July (or it might have bee...

New update on pixel

Loving the new update on the pixel phone series much better than the last one