General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

What phone should I get when I can upgrade next April?

Above. I'm considering a Google Pixel 10 or whatever number the Samsung Galaxy's on by then, both Android, I can't use an Iphone because Itunes isn't available on Linux. I'm also considering the new Honor phone in black because it's more pocket frien...

Top up issue

Hello, Been with O2 since June. Had issues topping up each time. Now no card works even as a guest. I signed up for auto op up, worked fine but now can't cancel it. Is it a call them thing? Also unable to change my tariff. That needs doing before 26t...

Signed up for 3 months free Disney+ but being charged - O2 customer service not helping

I had disney for 1.99 per month, but only had another month or so to run, so I cancelled it, and after my subscription expired I used the O2 offer for three free months, following all the rules: 1. My O2 Plan started on 1st July (or it might have bee...

no phone data for 3 weeks!

can someone help me i am tearing my hair out. My daughter's phone was recently stolen. After I reported it to O2, they promptly issued a replacement physical SIM, which initially worked as expected. My daughter subsequently purchased a new handset fr...

O2 signal in S13 (Woodhouse, Sheffield)?

I have the full post code, is there a way to check the coverage? I'm aware of and will use Google, I thought I'd ask on here.

Just had this from O2! They appear to have messed up AGAIN!

Hi, Just a heads up – some of our messages in July may not have come through to you. We’re sorry, we had a technical issue with how our messages are delivered. Some of the messages you might have missed include your notification that your bill was re...

If I was to get an Iphone on my next upgrade - Could I use Itunes on Ubuntu Linux to download stuff?

Above. Or should I stick with the tried and tested Android OS?

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Be vigilant if you rely on Gmail...

...as it sounds like some information on users and e-mail addresses but not passwords has been stolen from an internal (to Google) Salesforce system by a hacker group - this info may be useful for scammers to try social engineering phishing tactics t...

Recognition of great customer service - how/where do I send, please?

Good evening, I am trying to pass on positive recognition of a particular member of staffs work but am not sure how or where to do this to make sure she receives the compliment and recognition for her truly incredible customer service. Some advice wo...