Solved: Re: no 02 signal - Page 2

Anonymous · ‎05-10-2012

Hi anyone having trouble with signal in the HD7 area?

perksie · ‎08-10-2012

Colinclarinet wrote
Changing phone provider I suppose?

What for, to move to the provider that never has any equipment breakdowns?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

adamtemp64 · ‎08-10-2012

@perksie the solution was not on that post earlier but another of the op posts lol

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎08-10-2012

@perksie. No we all have problems, but I sent o2 a simple email asking how long the signal would be down. They replied saying I would have to ask the question through a web form, taking time to fill in all my details, security etc..etc.. just to find out how long the repair to the mast would take.

Communications company??????????????????

@perksie wrote:
Colinclarinet wrote
Changing phone provider I suppose?
What for, to move to the provider that never has any equipment breakdowns?

perksie · ‎08-10-2012

O2 never give out that information, if it's being repaired the only thing you'll know is when it starts working again.

In other words the network teams don't tell customer services what they are doing.

Unfortunately once it's marked as being repaired you have to rely on O2 not wanting it down for any longer than necessary.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎09-10-2012

Thank you for the information.

Why couldn't O2 have said that in their reply, instead of telling me to wast time filling in all my details on a Web. form, and then still not, as you say, giving me the information.

This is the " footer" on the reply I got from them telling me that I could email them on mycare @o2mail.co.uk but when I do I get a reply to use the Web. form, what a poor way to "communcate" with your customers.

"Dear O2 Customer, Please note that this is an unmonitored email account and we will not be able to respond to your query. If you have a query about your service please visit www. o2.co.uk or email us at mailto : my care @ o2.co.uk where it will receive our attention.

Regards, O2 Customer Care

This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 778 6037"

We are only PASG customers but have about £135 credit on 4 Sims and for security like to keep in contact with children. I will go out and get 4 Orange Sims and see how we get on with them then slowly use the credit up on O2 when it works!!

Thanks for you information

Regards

Colin

Anonymous · ‎09-10-2012

Hi no signal in CM area again either. Whats happening with O2.

Anonymous · ‎09-10-2012

I can now get a signal if I take a trip down the road, but not anywhere in my house. I now have to get mobile to use my mobile!!!!!

Anonymous · ‎13-10-2012

Finally, got home from work last night and whoopee I have signal, hope everyone else is now up and running

Anonymous · ‎13-10-2012

Good to hear, Meissa. It looks like everyone else is up and running as well.

I've put all the latest here: http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Resolved-Call-and-text-difficulties-issue-12-10-...

Feel free to join in

Anonymous · ‎16-10-2012

For those of you on this thread who still have issues in SO53, there's another thread just for you... come and join us at http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/No-cell-phone-service-in-SO53-5QB-area/td-p/3166...!