network down, again!

[Anonymous]

I can't be the only person getting more than a bit fed up with the repeated failures in the O2 network. There is never any info on the website to explain why this is happening, and certainly nothing resembling an apology for the inconvenience to customers. On the odd occasion I have managed to get through to an online O2 assistant, they have been unable to give me any sensible or useful information. I can appreciate there will be technical problems from time to time, but this is happening so often now that I feel we should be compensated e.g. by reducing the monthly payment. Anyone else feeling hacked off about this?

[Anonymous]

Of course not providing the service you signed up for would be in breach of contract but to get to that point O2 would have to not fix the problem for at least a month and not offer compensation for the issue. 

I personally have never had a loss of service, if I have I have not noticed it.

My Kids (thank the grand parents) are on Vodafone and just checked the T&Cs when they recieved there phones two years ago and the exact same wording is on that contract.

[Bambino]

I'm sure you'll find that it's not new and has probably always been there. Of course it's not stupid. Every network has the same proviso. Mobile phone technology is not an exact science, and they will never guarantee an uninterrupted service. It's not fraud and it's not theft if there are intermittent problems.

[perksie]

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@Anonymous wrote:

Years ago O2 were really reliable, doesn't seem that way any more.

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Very strange as in most of the country Vodfone are now using the same equipment.

You don't even know what terms Vodafone have.

Maybe you had better get your facts right before you say any more.