masts broken

[KL]

Hi All - my friend is having a major issue with three masts still down in Putney / Roehampton / Barnes and mortlake area. He uses his phone for work and cannot get a service of any quality. He joined 02 in June...how can he get out of his contract as he has bought a service that doesnt exist. I moved to VM for that reason... but my contract was over. Any ideas please?  Thanks

[Cleoriff]

Hi @KL

To get out of his contract your friend will have to cancel and pay off the remaining balance

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

It's the only way forward for him.

[madasaf1sh]

Mast been down is not a reason to get out of contract early, this is because in the terms and condition which im sure your friend read, does state that they do guarantee that the service is free of faults, nor do they guarantee 100% service uptime. 

[KL]

Thanks madasafish! - Seriously? Gosh...must add that to my business T's & C's...and then go on holiday!

[jonsie]

If he has a Refresh contract he can pay off the device and give 30 days notice on the airtime. Maybe expensive with 21 months to run but it's the only way unfortunately.

[Bambino]

@KL I think you'll find that the terms & conditions regarding outages and up time will be the same for every network. O2 are no better nor worse when it comes to that. It's not only your friend being affected, and I'm certain O2 don't want to see customers without service, but it's not a valid reason for getting out of a contract.

[dgilbert2]

@KL could O2 wifi calling be an option for your friend?

[KL]

Thanks

[KL]

Good thought will that work for browsing too?

[dgilbert2]

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@KL wrote:
Good thought will that work for browsing too?

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Yes, as your connecting to a WiFi signal, also browsing data will not be coming out the O2 tariff 

I know Apple devices will support wifi calling but not blackberry, its depends what the phone is. I'm not so hot on Android though, sorry.