Now, this is supposed to be serious thread, (famous last words), and the question is simple:
Why does everybody complain about the live chat facility?
I have made jokes about it here in the community too, but I have also used it to resolve account queries, and usually get good service.
In my experience the operators are always polite, and usually do resolve queries.
For example, I enabled three way calling on my account via live chat without difficulty, and had a charge refunded to me for a call abroad that did not connect, as well as sorted out an issue with international favourites, and checked delivery of SMS abroad.
Also learned a lot about India, (where the call centre is based), chatting whilst waiting for their system to update.
Why do I have all the luck?
