General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Roaming Bar, MMS

Hi,Yesterday a bar was put on my phone, this is due to me travelling to India next week and wanting to avoid charges.Since the bar was applied, I cannot send MMS texts. They just keep saying 'Sending' and a no network error pops up.Does anyone know h...

Sky Confirm MVNO on o2 Platform

Sky have confirmed plans to launch an MVNO on the o2 network.For o2 already struggling with capacity this could place more pressure on the network to the detriment of users.http://news.sky.com/story/1417269/sky-to-enter-mobile-market-in-o2-partnershi...

Resolved! Changing Your O2 Contract

Hi Guys,This is the first time I have used this facility. I am looking for some advice.I am a loyal O2 customer. I recently upgrade and agreed to a new 24 month contract. I have 12 months to go on this current contract however my work circumstances h...

Welcoming New Members

On the Community "home page" there is a wee section entitled "Please welcome our newest community members: " and that is indeed a nice thought and a nice thing to do. However, when I clicked on some of the names I noted that quite a few have not yet ...

Phone not being delivered...

Ordered the Samsung Galaxy S5 on the 08/01/15 on a Thursday. Phone left O2 and got to UK Mail on the Friday morning, and they sent it out for delivery the same afternoon. By 2'O clock the order was updated as 'Delayed'. I though 'Hmm not a problem, t...

Disgusted by customer service level!!

I have been a customer of o2 for about 16 years now and, wanted to upgrade my phone. After 1.5hours 'chatting' to a guru I placed my order (irritating considering i was then late for a meeting...) and then, after trying to place the order, there was ...

Kitsound Boom Evolution speaker review

I also want to say for anybody that is wondering what the FREE Kitsound Boom Evolution speaker is like,I think todays term is 'BANGING', I love it.Being on the look out for a bluetooth speaker for my bedroom whilst I workout and needing a new phone, ...

Resolved! re-connection fee

Hiya, can any1 please tell me how much the reconnection fee is once O2 have disconnected my services?

Buying should not be this difficult

3 months ago after a fall out with local o2 shop I switched providers to three - worst mistake I could have made with service down for 7 weeks. Decided really my problem was with o2 shop and not o2 themselves and decided to come back so for speed I b...

Resolved! cancel my contract phone

i would like to check when is the last payment for my contract and the service will be terminated