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silbylaw
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I'm a Sky customer.

When I was with "Three" and "Vodafone" prior to that, I was able to stream my music from my iBroadcast online music locker, over cellular, without difficulty.

Now all I get is a "failed to connect" error message.

Sky tell me that they're at a loss to explain it.

It works over Wi-Fi.

The iBroadcast team tell me that it might be "a peering issue with your cellular provider".

Can anybody please shed any light on the issue?

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MI5
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@silbylaw 

O2 won't be able to assist with Sky issues, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 7
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silbylaw
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It's not a Sky issue.

It's something to do with the way O2 peering works.

You are aware, I suppose, that Sky merely piggyback the O2 network?

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MI5
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O2 sell bandwidth to Sky but it's not just as simple as you receive an O2 signal with the Sky name on your phone......

Your issue is with Sky. If they believe it is subsequently an O2 issue, they need to address it with O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
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@silbylaw

This is Sky / ibroadcast talking rubbish im afraid, and i dont think they know what a peer network is.

O2 use the same peers as every other ISP in the UK such as Linx, Equinix, if these peers had issues then no one would get to ibroadcast

Sky use a Private APN who route data through their own data network as the backhaul to their internet ,services, so you need to contact Sky

This has nothing to do with o2, but how Sky handles their IP traffic.

 

edited to add further information

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
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Yes, clearly a Sky issue as said before.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 7
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silbylaw
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Thanks for the clarification.

I'll get back to Sky.

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