giffgaff using 02 network

[Anonymous]

my mate has been a giffgaff customer for a good year he is having problems topping up online with his voucher to ge all the extra talk time etc for his ten pound top up he is getting nothing but i have just learned that giffgaff are usng o2 as network provider which they kept that quiet dont even know if my mate knows he is using 02 signal.can my mate phone 02 customer service as a giffgaff network user  and get  02 to sort his problem that he is having any feed back would be appreciated and if someone comes back with some knoledge on this very soon would also be apreciated thanks

[Anonymous]

Although giffgaff runs on the O2 network, and are in fact close partners of O2, they are actually run as two separate companies. So I'm afraid you'll have to direct your enquiry via their help & support pages:

https://www.giffgaff.com/support

Edit: there is a specific link relating to the use of vouchers:

[Anonymous]

cheers for the info ian going to have a look at the links thanks

[Bambino]

Kept it quiet? O2 OWNS GiffGaff.

http://en.wikipedia.org/wiki/Giffgaff

This is at the bottom of every page on the GiffGaff site:

 giffgaff runs on the O2 network

Copyright © 2015 giffgaff

[MI5]

It's a common problem for gg top up vouchers to fail and usually if you keep trying they will go through eventually.

[Anonymous]

I thought it was common knowledge that O2 owned GiffGaff

[jonsie]

I thought it was also common knowledge that o2 won't help with giff  gaff queries.

[Cleoriff]

Must admit, other than using the same network I have always seen them as seperate...as in  O2 operate independently of Giffgaff and vice versa?

[viridis]

I just though everything in this thread was common knowledge.
But, O2 are a network?!?!?!

[jonsie]

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@viridis wrote:
I just though everything in this thread was common knowledge.
But, O2 are a network?!?!?!

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Allegedly. ....