Solved: Credit Report coming back with 2 missed payments a...

Anonymous · ‎07-10-2016

Missed 2 payments in the same month (handset fee + plan charges) due to a admin issue on my side.

Credit Report coming back with 2 missed payments although I am a valued customer for multiple years.

This is preventing me from buying a house at the moment. Can the CreditFilesReferral@o2.com do anything to remove that blemish from my score?

MI5 · ‎07-10-2016

Email and ask them. You've nothing to lose!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎07-10-2016

Email and ask them. You've nothing to lose!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-10-2016

Ok has anyone had much success. Or a direct number to speak to someone. I was instructed to send an email. I did so, but I haven't heard anything back from them.

Anonymous · ‎07-10-2016

Ok has anyone had much success or a direct number to speak to someone. I was instructed to send an email. I did so, but I haven't heard anything back from them.

Bambino · ‎07-10-2016

@Anonymous How long ago did you send the email? Do you still have service on your phone? Have you spoken to customer service? Do not bother with Live Chat.

I DO NOT WORK FOR O2

MI5 · ‎07-10-2016

@Anonymous wrote:

Ok has anyone had much success or a direct number to speak to someone.

Honest answer is No.

If it was a justifiable default (which by your own admission it was) they won't remove it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.